Dear PoP – Reply from Giant Consumer Affairs

Photo by PoPville flickr user rosiedawn

“Dear PoP,

I dropped a dime to Giant and linked your post about their continued crappy service at the Tivoli in Columbia Heights. I thought it was more than the standard response. I hope others did the same.
Stay high and dry”

Thank you for taking the time to contact us about our Tivoli Giant and the recent feedback being posted on one of the DC blogs. I am sorry to hear that you have stopped shopping with us as you also have become dissatisfied with this store. Your comments greatly concern us and we regret that we have disappointed you in so many areas.

I want to assure that we are as committed as ever to providing our customers with the best shopping experience. That includes clean stores, well-stocked shelves, a wide variety of products, quality produce, friendly, helpful staff and a speedy checkout. .

Please be assured that we take everyone’s observations and concerns most seriously and are diligently working to make improvements. I have shared your specific feedback as well as the feedback on the blog with the store’s district manager and appropriate supervision. They will follow up with the store manager to address the situation and take immediate steps to make improvements. We certainly want to make sure that this store measures up to our standards and our customers’ expectations.

We hope you will give us another chance. We would like to have the opportunity to serve you better in the future.

Sincerely,

Deborah Riley
Supervisor, Consumer Affairs